PicSiftSupport
Run into something unexpected, have a question, or want to send a feature request? Drop us a note. PicSift is a small operation; replies are usually same-day during the week.
Get in touch
- [email protected] Questions, bugs and feature requests.
- [email protected] Privacy and data questions.
Answers
Frequently asked
The questions that come in most.
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Does PicSift upload my photos?
No. All scoring, face detection, search, and curation happens on your device using Apple's CoreML framework. Your photos, scores, and face data never leave the device. The Privacy Policy goes into more detail.
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How do I see why a photo scored the way it did?
Open the photo and its score is broken out by quality — Overall Appeal, Sharpness, Lighting, Composition, Faces and Subject — each with a plain-language explanation. The app's Model Library names the model behind each one, with its training data, licence and a link to the research it came from.
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I already bought PicSift — how do I unlock it on another device?
PicSift uses Apple's Universal Purchase, so one purchase unlocks the app across the Apple platforms it is available on. If a device is prompting you to buy again, try Settings → Restore Purchase while signed in with the same Apple ID. If that doesn't unlock it, write to [email protected] with your transaction ID and we'll sort it. Family Sharing is supported.
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My library has 5,000 photos — will PicSift be slow?
PicSift is designed for libraries up to several thousand photos. Scoring runs on Apple's Neural Engine and takes a few minutes depending on the machine. On Mac it runs in the foreground, so you can watch the set fill in as it goes.
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How do I report a bug or share a diagnostic?
In the app: Settings → About → Share a Diagnostic. That bundles a redacted system log into a file you can attach to email. Nothing is sent automatically — you choose where it goes.
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Can I export my keepers to a folder, not just Apple Photos?
Yes. On Mac, choose any folder via the Finder. You can also export to Apple Photos as a new album, or send the selection onward through the share sheet — AirDrop, Messages, Mail, and so on.
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What if I delete the app or move to a new device?
Your photos are untouched — PicSift never moves or modifies them. The scores and curation decisions live in PicSift's local database; reinstalling clears that database. If you've enabled optional iCloud sync, your curation decisions (keep / reject / star) follow you to the new device.
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Which platforms does PicSift run on?
PicSift is available on the Mac App Store now, and an iPad version is on the way.
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How do I request a feature or suggest a change?
Same address — [email protected]. We read every email. Tell us what you tried, what you expected, and what you wanted instead.